While ‘Halo 4’ is one of the biggest releases of the current year, it doesn’t mean that the game hasn’t had its share of problems and embarrassments. Now, per reports, it has been stated that “less than 200 Halo 4 users” have been incorrectly banned from the popular FPS.

The information was revealed to Kotaku by Microsoft, with the company currently trying to solve the issue as soon as possible. The problem emerged with the release of the ‘Halo 4’ Crimson Map Pack, with players complaining that those who downloaded and began playing the pack for free, following Microsoft’s instructions, were being banned from certain portions of the game.

The game's official forum is filled with affected gamers who state that having downloaded and attempted to play the pack, they were getting rejected from games and also finding their accounts being banned from some of the game’s online features. What this means is that it’s not actually a total ban, but a temporary block from playing certain parts of ‘Halo 4’ online.

“If you are checking this page because of an in-game message, it is likely that you have been banned for violating the terms of use and/or committing a code of conduct violation. It is also possible in the case of an especially egregious violation, that your Xbox 360 system itself is now banned from Matchmaking,” gamer bs angel wrote on the official thread for the game. “The duration of this ban will be based on the type, frequency or nature of the committed violation. In most cases, Custom Games will still be available. In extreme cases, they will not.”

He also stated that the different types of violations include manipulating network conditions to give the player an advantage, or to the harm of the experience for other players. It also includes modifying the Xbox 360 hardware or game software and services in any way, cheating, habitual quitting or any other type of such criteria, or even impersonating a Bungie or a Microsoft employee on the account of committing a fraud.

However, these haven’t been the problems at all with the players booted from certain regions of the game, and still the company, it seemed like, blocked these players for some uncertain reason.

“We are not permanently banning players for previewing or purchasing the Crimson Map Pack. We are currently investigating the recent reports of permanent matchmaking bans. We will provide further updates tomorrow. Thank you for your patience,” 343 Industries stated in response to the current problem.

343 Industries also told Kotaku: “There was a situation yesterday (Sunday) in which less than 200 Halo 4 users were being incorrectly banned from accessing certain parts of the game (not banned from Xbox LIVE as a whole), and we have since resolved the issue. All players accounts impacted are working as normal.”